Shipping Policy — Cocoberrys
At Cocoberrys, we work hard to ensure your order reaches you as quickly and safely as possible.
Order Processing Time
We ship all products within 24–48 working hours after your order is placed.
Delivery Time
Delivery timelines depend on your location:
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Most cities in India: 5–8 working days
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Remote locations (Jammu & Kashmir, North East India): up to 10 working days
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Rare cases (product availability or unavoidable delays): up to 14 days
Public holidays, extreme weather, or courier delays may affect delivery times.
Order Tracking
As soon as your order is shipped, we send the tracking details to your email.
If you don’t receive tracking information within 48 hours of placing your order, please contact us at:
📧 support@cocoberrysshop.com
Courier Partners
We only work with reliable and trusted courier services.
Your order may be delivered through:
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Delhivery
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Xpressbees
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BlueDart
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Ecom Express
The courier is assigned based on your delivery pincode.
If Your Tracking Shows “Delivered,” but You Haven’t Received the Package
This can happen occasionally because packages may be received by:
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Family members
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Neighbours
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Flatmates
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Building/security office
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Office mail room
If you still haven’t received it:
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Contact us within 48 hours of the delivery notification.
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We will immediately raise the issue with the courier partner.
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The investigation may take up to 10 working days.
If the case is genuine after verification, we will refund the full amount.
Please note:
If you inform us after 48 hours, we may not be able to take action, as courier companies close investigations after that timeline.